Weeknotes 29 August, 2025

Monday was a Bank Holiday so it’s been a short week. That hasn’t meant a shorter list of thangs got done…

Exploring agentic AI. I did some desk research on what’s out there. The language “agents” use, and how “personified” different agents are by sector. So far I’ve seen quite a divide in agents. Some are utilitarian in their use of language and others more expressive and chatty.

Sharing example content for our marketing playbooks. Why? To help everyone. Product designers and managers especially. The intention is to help them apply the marketing-led narratives in a way that works in our product. For example, when you have an extreme lack of space.

I revisited talks from Lead with Tempo. Particularly Sally Bagshaw’s (from Cava) talk on high performing teams and growth culture. We’re developing our own growth culture so her talk is particularly pertinent.

Training our Content Designer GPT. It’s been a bit neglected, but it doesn’t bug us to feed and pet it Tamagotchi-style. (If you know, you know). In our content design office hours we had some great examples of UX Writing to use as GPT “food”. We had a few versions, some were not quite right in direction and tone, and some were. All good stuff for training our little pet.

Reaching out to users. We had some feedback on a particular piece of content where a user felt unsure about continuing. I’ve been doing some exploration, and I’m certain this is from one of 2 screens. I’ve asked the person (aka user) if they can confirm so I can fix this for them, as well as make the content clearer for everyone. I haven’t yet heard back as they’re on hols, but fingers crossed.