Tinker-Tailor-Soldier-Sailor

Tag: writing

  • Weeknotes 24 Jan, 2025

    This week felt quieter on the surface, but fuller in terms of judgement, decision-making, and leadership craft. I made some steady progress on the error message workshop. Error states are where trust is most fragile, and improving how we handle them is ultimately about reducing confusion, support demand, and user stress. Progress was slower than…

  • Weeknotes 19 Dec, 2025

    I’m sure I’ve mentioned it’s been a tough year for me personally. Lots of family changes and a tough time for us all. That aside, it’s been a great year for me professionally. With that, I’m going to take a look at how the year has gone. Things that stand out to me; the good,…

  • Weeknotes 12 December, 2025

    I’m back, again, some shitty news meant my brain and body needed to be elsewhere. I’m now slowly getting back into the swing of normality. I know – what even is “normal”? So here’s a fast reflection on the week just past… 1. What happened? Biggest win: Completing a mid-year review for a team member.…

  • Weeknotes 17 October, 2025

    I missed Weeknotes last week so here’s a bumper edition covering the last 2 weeks. So what’s been going on? Presenting in Paris A few of us travelled to our office in France to share two projects we’re working on. Both were well recieved. We also had the priviliege of spending time with some of…

  • ✍️ Weeknotes 19 September, 2025

    When I started writing Weeknotes, they were never intended to be a list of tasks. Every Friday, I send our Head of Design weekly updates and what’s happened is these 2 have somehow become 1. In some senses that’s a sub-conscious win (create once, publish everywhere). Yet, in a bid to be efficient, I’ve lost…

  • Weeknotes 20 June, 2025

    I’m sure I’ve written before about overloading myself. I’ve put far too much on my plate again and I’ve felt it this sprint. Also, it’s been one of those weeks where lots of things have come up. A week where I’ve had to down tools on planned work and pick up what’s parachuted in. It…

  • Weeknotes 13 June 2025

    Content (of course), conferences (well, one), and conversations is a good summary of this week. I’ll dive straight in to the detail. I updated our content wiki with guidance on inclusive content. We didn’t have a page on this so I’ve made a start. At the moment I’ve covered things leading with curiosity and empathy.…

  • Weeknotes 6 June, 2025

    I’ve been thinking about communicating in ways to get what you want. Someone shouting at me in the park about my dog (I know) got me thinking. Shouting is rarely productive for anyone. Let alone, successful for getting what you want. I tried to share explain kindly with the lady that her dog was part…

  • Weeknotes 30 May, 2025

    There are times in our lives when everything can feel it’s going wrong. I’m in one of those right now. What’s important, at least to me, is that rather than wade in despair, that I take action. A catalogue of things are not turning out as planned. Weirdly, I’m okay with that. After all, I…

  • Weeknotes 11 April, 2025

    It was great to back in London this week and hang out with the team. I even had rave lighting in my hotel room. I’m not sure I needed it, but that’s Shoreditch for you. I was in the Big Smoke for a workshop with my extended team. We spent time spotting inefficiencies in our…

  • Weeknotes 4 April, 2025

    Sunshine, sunshine, sunshine. What a week it’s been with that glorious big yellow thing in the sky. Please stay… On to wurk. It’s been a good one chipping away at a few different tasks. I’ve had an intro call to our new research tool Great Question, which I’m looking forward to trying out. Here are…

  • Weeknotes 28 March, 2025

    I’ve been getting back into the swing of things after a couple of weeks off. Monday was a bit tricky – I felt quite discombobulated. It could have been jet lag, but for the first time ever I’d stayed up and only went to bed at a time I would in the UK. That’s what…

  • Weeknotes 13 December, 2024

    I was sick last week. I also had the previous Friday off so today’s Weeknotes are something of a recent round up. Thinking about personal brand. I was lucky enough to have a chat with Adas of Visibly Authentic. Adas helps people discover and deliver what a “personal brand” looks like for them. We chatted…